Crisis Management

Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. An appropriate and exercised crisis management plan helps employees to adopt a focused approach during emergency situations. A crisis management plan elaborates the actions to be taken by management, as well as by the employees, to lessen the impact of the event on the organization and to maintain, as best as possible, the organization’s reputation and standing in the industry. Identifying responsibilities for management and employees should a crisis affect your organization, and training the organization in a number of potential crisis scenarios, will enhance your organization’s ability to respond to a crisis situation. It may be recommended that some potential crisis scenarios are practiced and exercised with local law enforcement and/or the fire department.

Workplace Violence

Workplace violence is any act or threat of physical violence, harassment, intimidation or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers and visitors.

Active Shooter

An active shooter situation is described as an individual actively engaged in killing or attempting to kill people in a confined and populated area. In most cases, active shooters use firearms, and there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. Because active shooter situations are often over within 10 to 15 minutes, before law enforcement arrives on the scene, individuals must be prepared both mentally and physically to deal with an active shooter situation.

Under the federal Occupational Safety and Health Act (OSHA), all employers have a general duty to provide a safe workplace for employees, free from recognized hazards that cause, or are likely to cause, death or serious physical harm to employees. OSHA believes that a well-written and -implemented workplace violence prevention program, combined with engineering controls, administrative controls and training, can reduce the incidence of workplace violence in both the private sector and federal workplaces.

According to an FBI study (Active Shooter Incidents in the United States between 2000 and 2013), 45% of active shooter incidents take place in a commercial environment. These include businesses open to pedestrian traffic (27.5%) and businesses closed to pedestrian traffic (14.3%). In the study, these distinctions were made to determine whether the public was more at risk in areas where pedestrian traffic was likely.

In an active shooter scenario, preparation is the key to survival. Would you know what to do if an active shooter selected your office to carry out their attack? Would your employees know what to do? Does your organization have an emergency preparedness plan?

Call Crucible at 201-252-2532 today for a free, no-obligation consultation regarding your organization’s preparedness and crisis management plans.

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